TERMS AND CONDITIONS OF SALE

TERMS AND CONDITIONS

The offer and sale of products through our website "www.optic-lab.co.uk" are governed by these General Conditions of Sale. The products purchased at perfumarte.com are sold directly by Catjk Trading LTD (16205566, +34 613 682 397, United Kingdom, 71-75 Shelton Street Covent Garden, London, WC2H 9JQ) and which operates under the trade name Optic-Lab

You can contact us from Monday to Friday from 10:00 a.m. to 8:00 p.m. on the phone +44 7404 884299 or through the email of our customer service: info@optic-lab.co.uk

If at any time you have problems accessing any part of our website, it may be due to the model or version of your browser or the configuration of its options.

BUY

Buying in our online store is very simple: you just have to choose an item, add it to the cart by clicking on the cart icon, then go to the cart and enter your billing and shipping details of the order, and then place an order using your preferred means of payment.

PAY

You can pay for your purchases at www.optic-lab.es with any of your Credit and Debit cards, as well as with your Paypal account.

SECURE PAYMENT

Payment by credit card.
You can pay with almost any VISA, Mastercard, etc. At the time of making the payment, you will be redirected to the secure Virtual POS page where you will have to enter your card details and the entity will proceed to obtain authorization for payment from your bank. These data on your card are not at any time in the possession of Optic-Lab. In addition, all communications regarding payment between your browser and the entity's server are protected by the secure SSL protocol, as you can see if you see the image of the padlock in the address bar of your browser. All this guarantees that the payment by card is safe, comfortable and efficient, and in accordance with the provisions of Organic Law 15/1999 of December 13.

Payment by credit card or Paypal account.

is a payment service on the Internet that allows you to pay safely, easily and quickly. Just create a PayPal account, it won't cost you anything, and your bank or credit card details are only stored in PayPal, making PayPal payments even more secure.

SHIPPING COSTS

Shipping costs are free for orders over € 100. Applicable rates for orders less than are calculated at the time of order

DELIVERY TIME

Orders will be processed once payment has been confirmed. The general delivery time is 2-4 business days, excluding Saturdays, Sundays and holidays, and depending on the stock. Catjk Trading LTD will not be responsible for delays that occur due to causes beyond its control or force majeure.

INQUIRIES OR CLAIMS

For any query or claim, you can contact us from Monday to Friday from 9:00 a.m. to 2:00 p.m. on the phone +44 7404 884299 or through the email of our customer service at client: +44 7404 884299

RETURNS

If you are not satisfied, you have a period of fourteen calendar days, counting from the date of receipt, to execute the right of return of your purchase without penalty of any kind. In any case, it is convenient that before making the return you contact our customer service department.

To make the return, the product must be in perfect condition, that is: unused, with all the labels, the guarantee seals without removing, in their original packaging and with the accessories or promotional gifts included, must also be accompanied of a signed copy of the withdrawal document to download at this link: withdrawal. Once the merchandise has been received in our warehouses, and after checking its condition, the amount will be reimbursed in the terms established in RDL 1/2007, in accordance with the payment method you used.

In case of returning items, the direct cost of the return will be assumed by the customer as stated in the General Law for the Defense of Consumers and Users.

QUALITY POLICY

Optic-lab, has been established as a franchise center for perfumery, cosmetics and environmental products, and under the trademark Optic-lab, it has established itself in the market and being a benchmark in terms of quality, image and innovation within the sector.

Our goal is to make Optic-lab the most recognized and prestigious brand