• Conditions of warranty
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    • If there is a warranty event, the buyer should contact our online store in any convenient way: write an e-mail to info@optic-lab.co.uk, call or text WhatsApp, Viber number +44 7404 884299

    • Glasses are covered by the warranty if the following rules are followed:
    • A malfunction has been detected, which is a manufacturing defect that cannot be visually determined at the time of purchase.
    • The warranty period is 12 months.
    • Glasses and optical frames are subject to warranty service.

    In some cases, the warranty does not apply to glasses.

    Reasons for denial of warranty service:

    • the occurrence of damage caused by mechanical and power effects, such as impact or drop;
    • failure to observe the rules of storage and operation of the product;
    • accidents and incidents of irresistible forces related to the forces of nature, such as floods, fires, earthquakes, etc.;
    • detecting attempts to repair itself or with the help of other organizations that are not on the list of service centers authorized for such activity;
    • wear and tear on parts with a limited lifespan that occurs naturally. These are screws, tips, nose pads;
    • the use of the glasses is not for their intended purpose, deviating from the recommendations listed below:
      The product is used to protect eyes from the main source of ultraviolet radiation - the sun. Lenses should not come into contact with rough surfaces. The glasses should not be exposed to direct sunlight for a long time. The product is not intended to be protected from artificial UV radiation. Viewing the sun even with these glasses is considered unreasonable. To avoid a car crash in case of poor visibility on the road, the driver of the vehicle is not recommended to wear glasses. Keep the product in a special case.

    Warning! The warranty does not cover covers, product care accessories and other accessories.

    Care recommendations

    Sunglasses can be wiped with a neutral soapy water solution. It is recommended to use a special soft cloth to clean the lenses. In order not to damage the filter, it is forbidden to use solvents, stiff and hard materials and liquids containing ethyl alcohol when cleaning glasses.

    Returns of new un-worn items may be made by the buyer within seven days after the purchase if the payment was made before the opening of the package and inspection of the appearance. In this case, the transport costs are borne by the buyer.